FAQs Page

Account Questions

HOW DO I REQUEST A RETURN?

All requests and returns must be within 12 days of delivery. Contact us via email.

We accept returns and we do refunds. You would be refunded your money minus cost of shipping.

WHAT’S YOUR AVERAGE PROCESSING TIME?

we have the following processing time depending on the designer. 1. 5-7 days 2. 2-3 weeks 3. 4-6 weeks

4. 8-10 weeks 5. 6months you would be updated every step of the way.

Shipping is via DHL/Royal Mail

General Questions

ARE ALL OF THE DRESSES ON THE SITE AVAILABLE NOW?
Many of the styles on our website are available to reach you within 3-10 business days with our standard shipping, however everything is subject to stock availability and some sizes and colors may not be available for immediate shipment. contact us to find out the estimated ship date for the dress you are interested in. Please include the style number, size and color of the dress and the date you plan to wear the dress (your “wear date”).
ARE ALL OF THE DRESSES ON YOUR SITE AUTHENTIC DESIGNS?
We are an authorized retailer for most of the designers that we carry and all of our dresses are original pieces.
CAN I ORDER A DRESS TO MY MEASUREMENTS OR DESIGN SPECIFICATIONS? WHAT IS YOUR RETURN POLICY?

The dresses on our site are only available in the style, colors and measurements shown on the site.

Only a few of our designers are able to accommodate special requests for design.  

Designer: Eseazenabor, Jinsenins, Qëndresa

CAN I PUT MY DRESS ON LAYAWAY?
We do accept layaway orders online or by calling our sales department. For the layaway plan, we require 50% deposit for the order. The full amount has to be paid within 90 days. Once the full payment is received the dress, will be shipped! If you have any questions regarding the layaway plan please contact us!

Pre-sales Questions

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